Our Approach to Customers:
At Cavendish Motors we aim to offer the best possible quality and customer experience at affordable prices. Many of our customers have come to us on the recommendation of a friend or family member which is testament to the way we treat and value our clients. We respect that our customers trust Cavendish with their cars and are proud they come back time and time again. We aim for all of our customers to be happy and in order to maintain this we always focus our efforts to ensure complete customer satisfaction. At the same time we are conscious we must offer good value for money and always aim to beat any genuine local like for like estimate for the same repair. All of our work is guaranteed for 12 months or 12000 miles whichever is the sooner for your complete peace of mind.
Bosch Car Service:
We are proud to be members of the Bosch Car Service national network of independent garages. As part of the network we are regularly audited and even receive unannounced mystery shopper visits to keep us on our toes and ensure we are maintaining the high levels of service that you would expect from such a prestigious brand. As a Bosch Car Service Centre we work to an OFT approved consumer code of practice. Thereby guaranteeing that you will receive a high level of customer service and quality workmanship you would expect from a main dealership at independent garage prices.
TSI (Trading Standards Institute):
As each year arrives new and more complicated automotive technology develops. It is understandable why customer are becoming more reliant on a dependable garage and that many consumers could easily be overwhelmed with how there vehicles work. Due to this increasing complexity many garages are now unable to instill confidence and authority in the work they undertake. Bosch Car Service Centre’s work to a code of practice that is fully approved by the TSI. Their code promotes and safeguard the consumers interests by providing them with a clear description of the high standards and processes which they follow as part of Bosch Car Service. In the unlikely event you need to make a complaint you have further reassurance there is an easy to follow procedure which even includes conciliation and if required independent adjudication to ensure a fair and swift resolution is reached.
Cavendish Motor Company Ltd are also registered with the RMI as a TRUST MY GARAGE.
We were also voted North East Region garage of the year 2012 and again in 2013 by Motor Codes.
For more information about TSI visit their website or give us a call and well be happy to explain.
Blackcircles.com Premier Fitting Partner:
Cavendish Motors already offer a very competitive tyre fitting service. To further enhance our range and product offer we joined the blackcircles.com network. This gives us access to massive buying power ensuring when we can’t offer you the best same day price we can access the best possible internet prices and still offer our customer the personal service they have come to depend on from the Cavendish Motors team. Blackcircles.com also offer flexible payment terms on tyres to spread the costs over a period of time. They are the first and at time of writing were the only online supplier to offer this feature. Full details are available on the blackcircles.com website.
Our Customer Promise:
We guarantee all of work and full details of our guarantee will be printed on your itemised receipt or estimate. All work undertaken and parts supplied and fitted are guaranteed for 12 months or 12000 miles whichever is the sooner. So should the same fault occur it will be assessed and if appropriate replaced at no further cost to you. Before starting any work we will ensure that you are kept up to date with any costs and completion timescales. If further work is identified we will contact your for authorisation before any additional work commences. All displaced parts are kept for inspection until after your vehicle has been invoiced. When you come to collect your vehicle we provide a full explanation of the work that has been carried in simple non technical language so that you can understand what has been done and the reasons for this.